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Ask Pixel: Why aren’t people filling out my contact form?

Why is your contact form not getting submissions? Pixel explains how long forms, too many required fields, and poor user experience can cost you leads.
Blank Avatar - Customer Text

Pixel. Why is my contact form not getting submissions 🙁

Pixel, WebDesignToo's mascot, curious

How many fields does it have?

Blank Avatar - Customer Text

Uhhhh… name, email, phone number, company name, budget, timeline, referral source, project details…

Pixel, WebDesignToo's mascot, shocked

That sounds longer than an application to adopt a parrot!

You’ve gotta keep it simple lol

Blank Avatar - Customer Text

I need all that information before I can help them 🙁

Pixel, WebDesignToo's mascot, neutral

No, you *want* all that information..

Biiiiig difference!

Blank Avatar - Customer Text

But if I don’t ask upfront, I’ll have to follow up later! I’m busy!

Pixel, WebDesignToo's mascot, melting

Ok? And if you ask for everything upfront, they never contact you at all 🙁

Blank Avatar - Customer Text

So people actually leave because the form is too long?? What should I ask for instead?

Pixel, WebDesignToo's mascot, happy

Name, email, message. Maaaaaybe one extra question if it’s truly important, like an easy drop-down that doesn’t lead to more stuff popping up.

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